Frequently Asked Questions

International shipping times vary by destination. Typically, orders take 7-14 business days to arrive. Express shipping options are available at checkout for faster delivery (3-7 business days). You'll receive a tracking number once your order ships.

Shipping costs depend on the destination country, package weight, and shipping method selected. We offer free standard shipping on orders over €200. During checkout, you'll see the exact shipping cost based on your location and order details.

Yes, we offer express shipping through DHL, FedEx, and UPS for most international destinations. Express shipping typically takes 3-7 business days. The cost will be calculated at checkout based on your location and order size.

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and with all tags attached. Some items like perishable goods and personal care products are final sale. For international returns, customers are responsible for return shipping costs unless the item was defective or we made an error.

To initiate a return, log into your account and go to "Order History." Select the item you want to return and follow the prompts. If you checked out as a guest, use the "Returns" form on our Contact page with your order number and email address. We'll email you a return label and instructions within 1-2 business days.

Once we receive your returned item, we process refunds within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times. Credit card refunds typically take 5-10 business days to appear on your statement.

We accept various payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. For some countries, we also offer local payment options. All transactions are secured with SSL encryption to protect your information.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. After this window, your order enters our processing system and cannot be changed. If you need to make changes after this time, you may need to refuse delivery or initiate a return once received.

Order declines can happen for several reasons: insufficient funds, payment method issues, billing address discrepancies, or security checks. We recommend verifying your payment information and contacting your bank if necessary. For assistance, our customer service team can help identify the specific issue.

Yes, we guarantee that all products sold on Nexariom are 100% authentic and sourced directly from authorized suppliers and brands. We have strict quality control processes in place. If you receive an item that doesn't meet your expectations, please contact our customer service team for assistance.

Many of our products come with manufacturer warranties. The warranty details are provided on product pages and included with your purchase. For electronics and appliances, warranty terms vary by brand and product. Please check individual product listings for specific warranty information.

We ship to over 150 countries worldwide. However, some restrictions may apply based on local import regulations, especially for agricultural products and machinery. During checkout, you can enter your address to confirm if we deliver to your location. Some remote areas may have additional shipping restrictions.

International orders may be subject to customs duties, taxes, or import fees based on your country's regulations. These fees are not included in the product price or shipping cost and are the responsibility of the recipient. Check with your local customs office for more information about potential fees.

All prices on our website are displayed in Euros (EUR). During checkout, you can choose to see the approximate total in your local currency, but the final charge will be in EUR. Your bank will convert this amount to your local currency based on their exchange rates.